ACS - Accident & Claims Specialists Limited taxi claim
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Frequently Asked Questions
Q 1. Why to chose ACS over other Personal Injury claim companies?
Q 2. How do I find out more about making a claim?
Q 3. Does ACS only deal with accident cases?
Q 4. How do I know if I have a claim?
Q 6. Will ACS, or the solicitor to whom I am assigned, ask me to sign up for any form of loan?
Q 7. How does ACS get paid?
Q 8. How long will the claim take?
Q 9. How much might my claim be worth?
Q 10. Who will deal with my claim?
Q 11. Do I have to attend the solicitor's office?
Q 12. Will I have to attend a medical?
Q 13. Will I have to go to court?
Q 14. What happens when I win?
 
Q Why to chose ACS over other Personal Injury claim companies?
Because we offer the whole package - car repairs, a replacement car as well as your claim for Personal Injury and any other losses you sustained - as opposed to most other Personal Injury lawyers who do not provide these services.
Q How do I find out more about making a claim?
Call us on 0800 0433 786 or fill in our call me back form online.
Q Does ACS only deal with accident cases?
Yes. ACS only handles compensation claims arising from accidents or negligence (for example negligence of the city council or employer - slip & trip or work related accidents).
Q How do I know if I have a claim?
If you have suffered an injury or loss (including loss of earnings) due to the actions of another person you are probably entitled to compensation. To find out for sure, call us on 0191 2260000 or complete the call me back form and one of our expert personal injury advisors will contact you.

It is important to note there are three simple facts that need to be established to determine if you have a valid compensation claim:

  • Another person or organisation must have been negligent (at fault)
  • The other person or organisation must have the means to pay a sum in damages (often through their insurers)
  • The accident must have occurred within the last 3 years (aged 18 and over).
Q Will ACS, or the solicitor to whom I am assigned, ask me to sign up for any form of loan?
No, never
Q How does ACS get paid?
We get a referral fee from our appointed solicitors for every claim we assign to them as well as having our ACS Repair Centre garage and Hire services. The solicitor firm dealing with your case will be paid by the party responsible for the accident, or by their insurance company.
Q How long will the claim take?
This will depend on the circumstances of your case. A straightforward road traffic accident can be settled within months, whilst more serious injuries may take longer. Once we have carried out initial investigations, we will be in a better position to anticipate how long it will take. You can be assured that ACS will not delay your claim.
Q How much might my claim be worth?
In most cases the amount of damages you receive will be made up of two elements:

General Damages: these are awarded for the injury sustained and for the pain and suffering and ongoing disability associated with that injury. The amount depends upon such factors as the nature and severity of the injury, the period of recovery and the outlook for the future. General damages are assessed by the court primarily by reference to the medical report on your condition and comparing that report to previously decided cases. Guidance is also given by the Judicial Studies Board who produce guideline figures for general damages for all different types of injuries.

Special Damages: essentially these are your out-of-pocket expenses arising from the accident and includes such things as wage loss, medical expenses and travel expenses. Special damages are usually capable of exact mathematical calculation. The amount of special damages is added to the amount of general damages to make up the total of the damages award.

In more serious cases damages will also be awarded for such things as:

  • Ongoing future loss of earnings
  • Ongoing medical, care and other expenses
  • Disadvantage on the open labour market
  • Lost opportunity for promotion
  • Pension loss
We will advise you fully on the types of damages that should be claimed in your case. Damages are intended to compensate the injured victim for the actual loss suffered by them because of their accident. Damages are tailored to the individual circumstances of the case. Because of this damages can vary greatly in apparently similar cases.

If you have recently had your accident beware of any firm who says they can tell you exactly what your case is worth. The value of your case can only be properly assessed after expert medical evidence about your injuries has been obtained and analysed by a lawyer who is specialised and experienced in personal injury claims.

Q Who will deal with my claim?
Your claim will be handled by one of our experienced personal injury lawyers.
Q Do I have to attend the solicitor's office?
No. You will just need to come into our office or alternatively we will visit you in your home or place of work if you wish to fill the initial forms. All the other aspects of your claim will be dealt with by our appointed solicitors entirely via the telephone, post or e-mail.
Q Will I have to attend a medical?
Yes. Where we feel it is appropriate, we will arrange a medical examination with an independent doctor. This appointment will be local so you will not have to travel very far to attend. You can include these travel expenses as part of your claim.
Q Will I have to go to court?
Probably not. Most claims are settled without the need for court proceedings. However, we are never afraid of commencing court proceedings if that is the best way of getting you the maximum compensation as quickly as possible.
Q What happens when I win?
We guarantee that you will receive 100% of the compensation awarded to you. We recover our fees from the other party's insurers so you never have to pay a penny.
Call Me Back
Let one of our legal advisors call you at a convenient time to discuss your case.
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